1. Your order is equivalent to requesting the store to reserve the goods. If you are unable to pick up the goods within the specified date, please inform us in advance. Failure to pick up the goods on time will result in the goods being written off, and no refund service will be provided.
2. The system does not provide a function to modify orders. If you want to change the items in your order, please cancel the entire order and place a new one. Please refer to the order modification instructions in the shopping instructions for details.
3. To expedite the service process, it is recommended to place only products of the same brand in your shopping cart when making a purchase. This will allow you to proceed to checkout. If you want to purchase products from different brands, it is recommended to check out separately.
4. After successful payment, please pick up the items at the Taipei 101 Shopping Center within 14 days from the date of purchase(including the purchase date) during the operating hours. If the items are not picked up within 14 days, the order will be automatically canceled. Please fill in the scheduled pick-up date on the ordering page within 14 days from the date of purchase. If you choose a date more than 14 days from the date of purchase, the system will use the record within 14 days from the date of purchase.
5. If there are changes due to service/events or products, Stage@Taipei101 or the brand providing the product may contact the purchaser directly or cancel the order as necessary.
6. If you have any questions, please feel free to call the store at(02) 8101-7688, or call the official Taipei 101 contact number at (02) 8101-9099.