1. Your order is equivalent to requesting the store to reserve the goods. If you are unable to pick up the goods within the specified date, please inform us in advance. Failure to pick up the goods on time will result in the goods being written off and no refund service will be provided.
2. The system does not provide a function to modify orders. If you want to change the products in the order, please cancel the entire order and place a new one. Please refer to the purchase instructions for details on order modification.
3. To expedite the service process, it is recommended to place only one brand of products in the shopping cart when making a purchase, so you can proceed to checkout. If you want to purchase products from different brands, it is recommended to check out separately.
4. After successful payment, please come to Taipei 101 Shopping Center within 14 days from the date of purchase(including the day of purchase) during business hours to pick up the items. If you fail to pick up the items within 14 days, the order will be automatically canceled. Please fill in the scheduled pick-up date on the ordering page within 14 days from the date of purchase. If you choose a date more than 14 days from the date of purchase, the system will record it within 14 days from the date of purchase.
5. If there are changes in service/events or products, Stage@Taipei101 or the brand providing the products may contact the purchaser directly or cancel the order when necessary.
6. If you have any questions, please feel free to call us. Store contact number: (02) 8101-7688. Taipei 101 official contact number: (02) 8101-9100.